# Multiple features, multiple solutions. Onboard and retain users on your website with engaging interactive user guides and in-app messages. ### User Onboarding ## First-time experiences can be scary If users don’t understand your product they won’t use it. 😱 Start guiding new users from the moment they enter your platform. Use in-app tutorials and contextual tooltips to prevent frustration and ensure users are on the right path. With Helppier, first-time users can learn and interact with your platform at the same time. ### **75%** **of users leave within the first week after signing up** #### With Helppier you show users the value of your service, and why they need it instead of the competition. - ### Create a welcome message Design a pop-up message that appears when users enter your platform for the first time. You can add a funny video or image for higher engagement rates. - ### Set timer and triggers Choose whether you want your guide to appear after a certain time, or when users interact with a specific area on your platform. - ### Lead the way to retention Build tutorials to show users how to get started & explain new features using our contextual tooltips. - ### Learn from new users Track user engagement, see which guides are performing the best and make improvements to your platform. #### Accelerate Onboarding Show users how to get started on your platform the moment they sign in. #### Introduce new features Notify users about new features and easily update your product documentation. #### Reduce user frustration Ensure users can understand your platform quickly through a contextual assistant. ### Customer Support ## Users don’t have time for emails or calls Stop addressing the same issues over and over again and answer common questions with in-app user guides. 😅 Provide a self-service tool for your customers, where they can find all the information they need without having to contact your team. ### **75% of online customers expect help within 5 minutes** #### Guarantee users can complete small tasks without having to contact your team. Use a 24/7 contextual assistant. - ### Build multi-page tours Helppier’s guides can run through different pages, so users can follow the right path when clicking the “Next” button. - ### Set contextual tooltips Attach brief help messages to form fields or specific elements of your website to assist users. - ### Gather your documentation Combine interactive user guides with traditional documentation. Bring your FAQs page or important documents directly to Helppier. - ### Create Tutorial Videos Automate customer support with quick tutorial videos. Easily convert guides into ready-to-use videos and present it to users. #### Lower costs with support Easily create and update documentation without IT and free your support team from tickets and emails. #### Reduce number of tickets Good documentation prevents support tickets. Provide a self-service tool that users can access when having questions. #### Automate customer service Set specific guides in the right place and time to guide users to the right track. Create automated in-app content so users are informed 24/7. ### Marketing & Engagement ## Communicate with users inside your product Easily design and implement beautiful marketing campaigns on your website without your IT team. 💻 With our intuitive platform and ready-to-use templates, you can easily create in-app messages to promote new products, inform new updates, and much more! ### **In-app messages boost engagement by 3x** #### Engage with users in all stages of the funnel with customizable in-app messages delivered at the right time and place. - ### Create beautiful popups Quickly create and customize popup messages to announce new products, features, or special offers. - ### Present banners Easily place banners at any position of your page to draw the user’s attention and promote your ebooks or infographics. - ### Notify about new updates Inform users about new features and updates directly on your website or web application with engaging in-app messages. - ### Track campaign views Check how many views your marketing messages generated and which are the best-performing ones. #### Improve retention rates Retain potential leads with beautiful messages about your hottest features and best-selling items. #### Increase Conversions Present special offers and discount codes directly on your website to convert users into buyers. #### Generate more leads Promote lead-generating content such as newsletters, e-books, and infographics and extend your client database. ### Employee Training ## Say goodbye to PowerPoint Presentations Your training classes and PowerPoint presentations are no longer working. Employees forget information once they leave. 👋 With Helppier you can train employees through interactive tours, instead of hiring instructors to do it. Teach employees how to use internal platforms and give them more autonomy to check/follow instructions every time they need. ### 40% of employees leave within the first year due to poor training #### Allow employees to learn at their own pace and boost productivity on internal platforms through in-app content. - ### Manage your team Invite team members to your Helppier account, define permissions to read, edit or view content and even create roles for each one. - ### Embed everyday tools Forget about changing tabs. Bring everyday tools such as Docs, Calendars & Forms to your platform and boost employee productivity. - ### Translate content automatically International team, international needs. Use our Microsoft Translator integration to translate your guides to 65 languages automatically. - ### Centralize your Knowledge Make sure new employees have the information they need to be productive on the field, centralize help guides on internal areas. #### Save time with training Create interactive and contextual lessons instead of moving employees to a room. Our widget is available anywhere, anytime. #### Boost employee productivity Boost performance by gathering your company’s documentation and everyday tools on top of your platform. #### Reduce employee turnover Ensure employees are familiar with their roles and your company’s culture. Retain employees with microlearning content. ### Team Collaboration ## Spend less time searching and get things done Imagine a world where employees don’t need to search through multiple tabs and folders to find information. Boost your team’s productivity, providing the knowledge they need, right when they need it. 💪 Improve your company’s organizational flow and simplify everyday tasks. Share information, provide feedback, approve content and notify your team, all in one place. No more switching tabs. ### Information workers switch windows on average 373 times per day while completing tasks #### Ensure the information your employees need to be productive is centralized, available and updated. - ### Make knowledge available Get a personalized dashboard that suits your company’s organization flow and share updated information across your distributed teams. - ### Quickly find information Your teams can quickly search content across your dashboard and accelerate response time to employees or customers. - ### Leave messages and comments Your teams can share feedback about specific information and report errors, leaving comments and messages directly in one portal. #### Boost productivity and collaboration Get things done. Improve productivity and teamwork by organizing and sharing important resources. #### Empower knowledge sharing Keep employees informed. Make knowledge available for team members, real-time, across multiple devices. #### Reduce response time to customers Customer success teams can find information quickly without exploring multiple libraries and making sure the file is updated.