# Customer Support

### 4 Steps to Effectively Answer Customer Tickets in times of Remote Work

Companies are having a hard time moving to remote work, as customers can’t keep up…

[Read More](https://www.helppier.com/en/remote-work-tips-answer-customer-tickets/)

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### How to Reduce Customer Tickets When Your Team is Remote

Remote work is not only a good practice anymore. It became mandatory. In a question…

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### Who said FAQs need to boring?

Here are some ways you can transform your FAQ page into actually appealing and helpful…

[Read More](https://www.helppier.com/en/improve-boring-faq-page/)

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### Why Should I Use Tutorial Videos For Customer Support?

We’ve all had to learn how to do something for the first time. It can be…

[Read More](https://www.helppier.com/en/tutorial-videos-customer-support/)

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### 3 Reasons Why Users Don’t Read Product Documentation

Article updated on May 13, 2020. Users prefer learning from their mistakes than reading product…

[Read More](https://www.helppier.com/en/product-documentation/)

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### The 4 types of User Documentation creators

We identified a few interesting profiles of user documentation creators on Helppier’s platform. Are you…

[Read More](https://www.helppier.com/en/4-types-user-documentation-creators/)

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### Tips to help you build better user documentation for your software

Let’s be honest here, it’s 2018. There’s no use in developing a great software or…

[Read More](https://www.helppier.com/en/user-documentation-tips/)

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### Here are 5 Customer Service Trends That Will Rule the World in 2018

If you’re still stuck on the same old “call support” mindset, maybe it’s time to…

[Read More](https://www.helppier.com/en/customer-service-trends-2018/)

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### Customer loyalty: the challenges of the internet of things

The need for a quick response to achieve a "one-click” moment which the Internet is used to, is…

[Read More](https://www.helppier.com/en/customer-loyalty-challenges-internet-things/)

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### Walkthroughs vs FAQs: Who wins?

There is a very difficult and endless battle between these two fellows — Walkthroughs and…

[Read More](https://www.helppier.com/en/walkthroughs-vs-faqs-wins/)